Frequently Asked Questions (FAQs)
What is TennisPROstore?
TennisPROstore is an online retail store based in the United States that sells padel tennis, pickleball, and beach tennis equipment. We offer physical sports products including rackets, balls, bags, accessories, and related gear through our website, TennisPROstore.com.
Do you have a physical retail store?
No. TennisPROstore operates as an online-only store and does not offer in-person shopping or pickup.
Where is TennisPROstore located?
Our business is registered in the United States. Our contact address is listed on our Contact Us page for transparency and customer support purposes.
Products & Ordering
Are all products new and authentic?
Yes. All products sold on TennisPROstore.com are brand new and sourced from authorized distributors or manufacturers where applicable.
How do I know which product is right for me?
We provide detailed product descriptions and a Buyer’s Guide to help customers choose products based on their playing level, preferences, and sport type. If you need additional assistance, you may contact our customer support team.
Can I cancel or change my order after placing it?
Orders can only be modified or canceled before they are processed for shipping. Once an order has been shipped, changes or cancellations are not possible. Please contact us as soon as possible after placing your order.
Pricing & Payments
What currency are prices shown in?
All prices on TennisPROstore.com are displayed in U.S. Dollars (USD).
What payment methods do you accept?
We accept secure online payments through Shopify-supported payment providers, including major credit and debit cards. Available payment methods may vary by location.
Are taxes or duties included in the price?
Sales tax may be applied at checkout where required by law. Any applicable customs duties, import taxes, or clearance fees for international orders are the responsibility of the customer unless stated otherwise in our Shipping Policy.
Shipping & Delivery
Where do you ship?
We ship to the United States and selected international destinations. Available shipping regions and delivery timelines are listed in our Shipping Policy.
How long does shipping take?
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided for reference only and are not guaranteed.
Will I receive tracking information?
Yes. Once your order is shipped, you will receive a confirmation email with tracking details when available.
Returns & Refunds
What is your return policy?
We accept return requests in accordance with our Refund & Return Policy. Items must meet eligibility conditions such as being unused and in original packaging.
How do I request a return?
To request a return, please contact our customer support team with your order number. Return instructions will be provided after your request is reviewed.
When will I receive my refund?
Approved refunds are processed back to the original payment method after the returned item is received and inspected. Processing times may vary depending on your payment provider.
Warranty & Product Support
Do your products come with a warranty?
Some products may include a manufacturer warranty. Warranty terms and coverage vary by brand and product.
Who handles warranty claims?
Warranty claims are handled directly by the product manufacturer. TennisPROstore does not guarantee warranty approval and cannot override manufacturer decisions.
Account & Privacy
Do I need an account to place an order?
No. You may check out as a guest. Creating an account allows you to track orders and manage your information more easily.
How is my personal information used?
We collect and use personal information in accordance with our Privacy Policy. Your data is used only for order processing, customer support, and lawful business operations.
Customer Support
How can I contact TennisPROstore?
You can reach us via email or phone using the contact details listed on our Contact Us page. Our support team is available during standard business hours.
How long does it take to receive a response?
We aim to respond to customer inquiries within 1–2 business days.
Transparency & Trust
Is TennisPROstore compliant with Google Merchant Center policies?
Yes. TennisPROstore maintains clear policies, accurate product listings, and transparent business information to meet Google Merchant Center requirements.
Where can I find your policies?
All policies, including Shipping, Returns, Privacy, and Terms of Service, are available through links in the website footer.
Need More Help?
If your question is not listed here, please contact our support team and we will be happy to assist you.