Shipping Policy

At TennisPROstore, we are committed to clear and honest shipping practices. This Shipping Policy explains our order processing times, shipping methods, costs, delivery estimates, and customer responsibilities.

Order Processing Time

  • Orders are processed within 1 business day after payment confirmation

  • Orders are processed Monday through Friday, excluding weekends and U.S. public holidays

  • Orders placed on Saturday or Sunday will be processed the following Monday

Cut-Off Time

  • Orders placed before 2:00 PM EST are processed the same business day

  • Orders placed after 2:00 PM EST are processed the next business day

  • Orders placed after 2:00 PM EST on Friday are processed the following Monday

Shipping Transit Time

Once an order has been shipped, estimated delivery time is:

  • 3–4 business days, depending on destination and carrier

Delivery times are estimates and not guaranteed.

Shipping Methods & Carriers

We ship using reliable third-party carriers, which may include:

  • USPS

  • UPS

  • FedEx

  • DHL

Carrier selection is based on destination, service availability, and package requirements.

Shipping Rates

Standard Shipping

  • Flat Rate Shipping: $30 per order

This rate applies to:

  • All U.S. orders

  • All international orders

Shipping costs are clearly displayed at checkout before payment.

International Shipping, Duties & Taxes

For international orders:

  • Customers are fully responsible for all customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country

  • These fees are not included in product prices or shipping charges

  • TennisPROstore does not cover, refund, or reimburse international duties or taxes

We recommend contacting your local customs office for details before placing an order.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

  • TennisPROstore is not responsible for packages delivered to an incorrect address provided by the customer

  • Refunds will not be issued for orders delivered to an incorrect address

  • If a package is returned due to an incorrect or incomplete address, original shipping fees are non-refundable

Order Tracking

Once your order has shipped:

  • You will receive a shipping confirmation email

  • A tracking number will be provided to monitor shipment progress and estimated delivery

Shipping Delays

Shipping delays may occur due to circumstances beyond our control, including but not limited to:

  • Carrier delays

  • Customs inspections

  • Weather conditions

  • Holidays or peak shipping periods

TennisPROstore is not responsible for delays caused by carriers or external factors.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit:

  • Contact us immediately at info@tennisprostore.com

  • We will investigate the issue with the carrier and assist in resolving the matter

Claims must be reported promptly to ensure eligibility for resolution.

Returns & Exchanges

For information on returns, exchanges, and refunds, please review our Return & Refund Policy.

  • Most new, unused items may be returned within 30 days of delivery

  • Returns require prior authorization

Contact Information

For shipping-related questions or assistance, contact us at:

Store Name: TennisPROstore
Website: www.tennisprostore.com
Email: info@tennisprostore.com Phone: +1-347-781-7047
Return Address:
137 Pheasantlake Drive,
Loveland, Ohio 45140,
United States