Shipping Policy

At TennisPROstore, we are committed to clear and honest shipping practices. This Shipping Policy explains our order processing times, shipping methods, costs, delivery estimates, and customer responsibilities.

Order Processing Time

• Orders are processed within 1 business day after payment confirmation
• Orders are processed Monday through Friday, excluding weekends and U.S. public holidays
• Orders placed on Saturday or Sunday will be processed the following Monday

Cut-Off Time

• Orders placed before 2:00 PM EST are processed the same business day
• Orders placed after 2:00 PM EST are processed the next business day
• Orders placed after 2:00 PM EST on Friday are processed the following Monday

Shipping Transit Time

Once an order has been shipped, estimated delivery time is:

• 3–4 business days, depending on destination and carrier

Delivery times are estimates and not guaranteed.

Shipping Methods & Carriers

We ship using reliable third-party carriers, which may include:

• USPS
• UPS
• FedEx
• DHL

Carrier selection is based on destination, service availability, and package requirements.

Shipping Rates

Standard Shipping

• Flat Rate Shipping: $30 per order

This rate applies to:

• All U.S. orders
• All international orders

Shipping costs are clearly displayed at checkout before payment.

International Shipping, Duties & Taxes

For international orders:

• Customers are fully responsible for all customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country
• These fees are not included in product prices or shipping charges
• TennisPROstore does not cover, refund, or reimburse international duties or taxes

We recommend contacting your local customs office for details before placing an order.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

• TennisPROstore is not responsible for packages delivered to an incorrect address provided by the customer
• Refunds will not be issued for orders delivered to an incorrect address
• If a package is returned due to an incorrect or incomplete address, original shipping fees are non-refundable

Order Tracking

Once your order has shipped:

• You will receive a shipping confirmation email
• A tracking number will be provided to monitor shipment progress and estimated delivery

Shipping Delays

Shipping delays may occur due to circumstances beyond our control, including but not limited to:

• Carrier delays
• Customs inspections
• Weather conditions
• Holidays or peak shipping periods

TennisPROstore is not responsible for delays caused by carriers or external factors.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit:

• Contact us immediately at info@tennisprostore.com
• We will investigate the issue with the carrier and assist in resolving the matter

Claims must be reported promptly to ensure eligibility for resolution.

Returns & Exchanges

For information on returns, exchanges, and refunds, please review our Return & Refund Policy.

• Most new, unused items may be returned within 30 days of delivery
• Returns require prior authorization

Contact Information

For shipping-related questions or assistance, contact us at:

Store Name: TennisPROstore
Website: www.tennisprostore.com
Email: info@tennisprostore.com Phone: +1-347-781-7047
Return Address:
137 Pheasantlake Drive,
Loveland, Ohio 45140,
United States

Last Updated: November 18, 2025

TennisPROstore (“we,” “our,” or “us”) operates www.tennisprostore.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or communicate with us.

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply regarding personal data.

Information We Collect

We collect personal information necessary to operate our online store and fulfill orders. This may include:

Personal Information You Provide

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment and transaction details (processed securely via third-party payment providers)
• Account login details (if applicable)
• Communications with customer support

Information Collected Automatically

• IP address
• Browser type and device information
• Pages visited and actions taken on our website
• Cookies and similar tracking technologies

We do not knowingly collect information from children under the age of 16.

How We Use Your Information

We use personal information only for legitimate business purposes, including to:

• Process orders and payments
• Ship products and manage returns or exchanges
• Provide customer support
• Communicate order updates and service-related messages
• Improve website functionality and user experience
• Detect and prevent fraud or unauthorized activity
• Comply with legal and regulatory obligations

Marketing & Communications

With your consent where required, we may send promotional emails about products or offers.

• You may unsubscribe at any time using the link in our emails
• Transactional emails (order confirmations, shipping updates) will still be sent

We do not sell personal information.

Sharing of Personal Information

We may share personal information only when necessary and with trusted third parties, including:

• Shopify, which powers our online store
• Payment processors for secure transactions
• Shipping and fulfillment partners
• Analytics and fraud-prevention services
• Legal authorities if required by law

All third parties are required to protect your information and use it only for authorized purposes.

Shopify & Third-Party Services

Our store is hosted on Shopify, which may collect and process personal information to provide and improve its services.

Your information may be transferred and stored outside your country of residence, including in the United States, in accordance with applicable data protection laws.

To learn more, visit: Shopify Privacy Policy.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality
• Analyze traffic and usage patterns
• Improve performance and security

You can manage or disable cookies through your browser settings.

Data Security & Retention

We take reasonable steps to protect personal information using industry-standard security measures.

• No online system is 100% secure
• Sensitive payment data is handled by secure third-party processors

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request correction or deletion
• Opt out of certain data uses
• Withdraw consent where applicable

To exercise your rights, please contact us using the information below. Identity verification may be required.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy to reflect changes in business practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, contact us at:

TennisPROstore
📧 Email: info@tennisprostore.com
📞 Phone: 347-781-7047
📍 Address: 137 Pheasantlake Drive, Loveland, OH 45140, United States

TennisPROstore is the data controller for personal information processed under this policy.